Our specialised professionals

Development of expert personnel

The commitment of our specialised professionals is key for the well-being of our patients. At NephroCare we are committed to providing our people with what they need to do their best work.

By helping our teams in the dialysis centres to develop their skills we improve the quality of our service. That’s why we support the staff of our individual centres with a mix of continuous training programmes, educational events and conference attendance.

These measures help keep staff up to date with the latest clinical developments as well as organisational requirements and procedures.

Development of expert personnel

The commitment of our specialised professionals is key for the well-being of our patients. At NephroCare we are committed to providing our people with what they need to do their best work.

By helping our teams in the dialysis centres to develop their skills we improve the quality of our service. That’s why we support the staff of our individual centres with a mix of continuous training programmes, educational events and conference attendance.

These measures help keep staff up to date with the latest clinical developments as well as organisational requirements and procedures.

Congresses

Physicians and nurses are encouraged to attend and contribute, by submitting scientific abstracts, to national and international congresses and symposia such as ERA-EDTA and EDTNA/ERCA.

Furthermore, twice yearly international meetings of the Country Head Nurses and Country Medical Directors encourage the exchange of valuable ideas and experiences, identify our network’s needs and help us find the best ways to develop and improve the dialysis working processes.

Continuous Medical Education credits

In 2010 we started holding a regular consensus conference as an international shared governance meeting, which is qualified for Continuous Medical Education (CME) credits. This exchange also takes place at national level. Local consensus conferences are arranged, which are also qualified for Continuous Medical Education (CME) accreditation.

The professional development of nursing staff is actively supported through regular training events and informative publications such as NursingNow!, the nursing magazine with training and patient care features.

E-learning

We launched an e-learning platform in 2008. It has become a popular training resource in more than 25 countries. Courses may relate to nursing, medical or non-medical topics and are provided in local languages.

The Employee Satisfaction Programme

To ensure that the staff’s needs and expectations are met, Fresenius Medical Care carries out an Employee Satisfaction Survey every two years.

These surveys help identify opportunities for improvement and have a very high participation rate (80% on average).

In 2010, respondents particularly appreciated the state-of-the-art equipment and accessories for treating patients at the centres.

The survey also revealed that employees identified with Fresenius Medical Care’s high-quality standards; almost all respondents said they would recommend the centre where they work to relatives or friends requiring dialysis treatment.

When asked what they would like to improve, employees responded that they would like to extend the opportunities for professional exchange and continuous further development. This has been identified as one of the focus areas of the NephroCare Excellence Programme for the next few years.

In response to this feedback, we will be developing more opportunities for staff to interact with their peers nationally and internationally, to exchange their ideas and experiences.

NephroCare Excellence Programme